delivery & returns & policies
Allergy Punk ships worldwide via Australia Post
All prices are in AUD
Click here for currency converter
All items shipped within 2 - 5 business days
If you don't see your country listed, please email us for a shipping quote
For larger international orders please contact us for a more economical shipping quote
CONTACT US: firstname.lastname@example.org
Shipping in Australia
$6.95 for all orders under $100
$10.95 for orders over $100
Orders are shipped within 2 - 5 business days. Please allow up to 10 working days depending on your location. We also offer Express Post options - delivery times vary. See more information on delivery times.
We offer a secure and reliable shipping for all our orders. All orders are shipped with Australia Post and include a tracking service for your security. You can track your order when you receive your confirmation email with tracking advice.
All orders over $100 also include shipping with signature on delivery service.
IF you do not receive your order please contact us asap so we can assist.
All prices are in Australian Dollars - AUD
International shipping costs are based on weight.
Allergy Punk offers secure and reliable shipping for all our international orders.
All orders, other than economy air, are shipped with an international tracking service for your security. You can track your order when you receive your confirmation email with tracking advice. We recommend selecting a tracking service.
All orders are shipped within 2 - 5 business days. Average delivery times are 3 - 14 working days depending on your location and shipping service.
Unfortunately, we are not responsible for lost packages. Due to international shipping regulations Allergy Punk is not able to track all international packages once they leave Australia. It is the responsibility of the customer to contact his or her postal provider for information on tracking.
Delivery times vary, and once they leave Australia we are not responsible for any delays in shipping which are outside our control. All estimated shipping times are based on our shipping provider Australia Post, there maybe delays from time to time due to the next shipping provider of the country of destination, or other factors outside our control. As such we apologise, but we are unable to refund shipping costs. If there is a delay we recommend that you might contact your local national postal service.
Please note: Customs and import duties / taxes may be applied to international orders when the shipment reaches its destination.
Such charges are the responsibility of you the recipient, charges vary from country to country. Contact your customs office for details.
For special orders and our best economical shipping quote, please contact us: email@example.com
Allergy Punk values customer satisfaction.
We do our best to ensure that you receive the correct order, and that items are in good condition. However, if your item arrives damaged or defective or if the wrong order has been sent to you - please notify us immediately and we will do our best to rectify the order as quickly as possible. Email your details to firstname.lastname@example.org
To be considered for an exchange of a defective item please make contact within 10 days of receipt of delivery.
The item should then be returned by mail and upon receipt and inspection, should the item be deemed imperfect or defective, we will happily make arrangements to replace the item at our earliest convenience. Allergy Punk is not responsible for items sent to us and not received.
If there is a faulty item beyond the 10 day period, please contact us within 3 months to discuss.
PLEASE NOTE: Items that have been customer damaged will not be accepted for a store credit or refund.
Unfortunately, we cannot refund or exchange any items for change of mind or customer damage. Please read all item descriptions including sizes as they are very detailed. If you have any questions on a product, we would love to assist.
If you are exchanging a defective item, we will cover the shipping costs of the delivery of your new item within Australia. We apologise but we are unable to refund shipping costs. We are not responsible for items that are sent to us and not received. Allergy Punk is not responsible for the shipping expenses on International exchanges. We apologise for the inconvenience.
We offer PayPal and Credit Card options
Allergy Punk uses the EASY and SECURE payment platform PayPal.
Please note: this doesn't mean you need a PayPal account to continue your purchase. Select 'Pay with debit or credit card' once inside PayPal's checkout process.
You can use Visa, MasterCard, or American Express (and all cards accepted by Paypal) to make PayPal payments
And we also accept major credit cards via secure shopify platform, simply select preferred payment method at checkout
If your school does not have credit card payment facility, we can also accept bank transfer or cheque payments. Please email us with your order details, and we can forward an invoice to your school or childcare centre.
If you sign up to our newsletter you have given your consent to receive news and product upates from us. If you decide you no longer wish to receive our email newsletters, simply unsubscribe at any time by clicking the 'unsubscribe' which is at the bottom of our email newsletter. Please note we do not share or pass on any of your contact details with any third parties.
The information we collect
This notice applies to all information collected or submitted on the Allergy Punk website. The types of personal information collected at these pages are: Name, Address, Email address
The way we use information
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with any outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
"By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency."